If you have recently applied to open new Business accounts, we will have written to you requesting that you and the key parties to the account complete an information form . As stated in our letter, you and each of the key parties must ensure you read and understand the relevant documents referred to in the form(s) before signing and returning them.
If you have any question you should contact your branch or Account Manager.
All customers should read about our Privacy and Security Policy.
Terms & Conditions
Terms and Conditions – Business Accounts
The Lending Code
A guide to the Lending Code for micro-enterprises
Fees and Service Charges Explained and Interest RatesFees and Service Charges explained for Business Customers Fees and Service Charges explained for Business Customers - Foreign Payments
Want to check who holds authority to sign and make enquiries on your account?
As businesses grow and diversify into new markets their personnel can often change. It is important to ensure that the signatories and the staff who can make enquiries on your account is kept up to date.
To ensure that we can continue to offer you exceptional customer service you can check, with us, who is currently mandated to operate your accounts and who can make enquiries on your accounts. You can also arrange to add new signatories or allow new staff to make enquiries on your account.
If you would like to check existing or add new authorities or even to delete authorities for personnel who have left your business please contact your branch or Account Manager.
If you would like to add new signatories or allow staff to make enquiries on your account you can find the appropriate forms in the 'Mandates' section of our website.
Business payment table
MasterCard Corporate Card Terms and Conditions
Bacstel - IP Services Customer Terms and Conditions - Direct Submitter
Bacstel - IP Services Customer Terms and Conditions - Indirect Submitter
Bacstel - IP Bureau - Terms and Conditions
PKI Terms and Conditions
PKI Hardware Security Module (HSM) Terms and Conditions
PKI Terms and Conditions 15th November
PKI Hardware Security Module (HSM) Terms and Conditions 15th November
FTSE® 100 Initial Index Levels
If you are not happy with any aspect of our service you can follow our internal complaint handling procedures online or by contacting your branch or Account Manager.
On 19 June 2010 we are introducing a new service to our Euro Currency Accounts. The SEPA Direct Debit scheme will allow you to make payments from a Euro Currency Account by SEPA Direct Debit.
There are two SEPA Direct Debit schemes:
If you have a Euro Currency Account with us you should read about our SEPA Direct Debit.
To introduce this new service we have made some changes to the Special Terms and Conditions for Currency Accounts. The changes will apply only to the new SEPA DD service which is available for Euro Currency Accounts. No other changes have been made to the terms and conditions. It is important that you take time to read the revised terms and conditions. These are available below. These are the standard terms and conditions we will rely on from 19 June 2010.
If you want to obtain a paper copy of the revised terms and conditions then you should contact your branch and we will provide you with a paper copy, free of charge
If you are an existing customer and would like to apply for the Accounts Information and/or Payments modules in Business eBanking, you can print the Application and Agreement Form here
Please complete and return this to us at the Freepost address provided.
If you require additional modules, you can fill out the online form below and we will get back to you within one working day.
FSCS Q&As - general queries
FSCS Q&As - deposit products These are appropriate for customers with savings products and current accounts with credit balances.
Monitoring & Appeals Process
As part of our commitment to the Better Business Finance initiative Northern Bank has introduced a new formal appeals process for declined finance credit applications. There will be occasions when we say no to a credit application and if you have been unsuccessful and feel there is additional information available that was not part of the initial application you can appeal the decision.
The decision will initially be reviewed by a senior manager who has not been part of the initial application and decision. These reviews will also be overviewed by an independent body who will ensure that the appeals process has been adhered to. There are cases when the appeal will not be considered.
Full details can be accessed through your relationship manager and at the Better Business Finance website where you will also find lots of useful information and factsheets on not only the appeals process but many other areas of business finance support.
Important InformationThis booklet contains important information about business current accounts and business savings accounts.
Important information for Business Customers