Smartphone app

View frequently asked questions below.

If you have any further questions, please contact us at (+44) (0)28 9004 9219.

• Getting started with Mobile Banking
  • Who can use Northern Bank Mobile Banking?

    Anyone who has logged onto Northern eBanking with their Northern eBanking User ID and passcode can log on and use all of the mobile banking functions using the same log on details.

    Some functions are available without having to log on including branch and ATM locator, currency converter and contact function.

    To register for Northern eBanking you can call us on (+44)(0)28 9004 9219.

  • Are there differences between Northern Bank Mobile Banking and Northern eBanking?

    Yes, Northern Bank Mobile Banking is designed for convenience, providing you with access to your accounts and allowing you to make transfers and payments while you are on the move.

    Northern eBanking provides additional functions which are not available through Northern Bank Mobile Banking such as transferring money abroad, setting up and amending standing orders, ordering foreign currency etc. For further details on these services you can call us on (+44)(0)28 9004 9219.

  • Can I use Mobile Banking if I have a joint account or I am a party to the account(s)?

    Yes - accounts that are available to you on eBanking will also be available on mobile banking.

  • Does it cost anything to use Northern Bank Mobile Banking?

    Northern Bank Mobile Banking is free to use on your smartphone. Normal data charges may apply specific to your network operator and/or your contract set-up.

  • How long does it take to get started with Mobile Banking?

    If you are already using Northern eBanking with your Northern eBanking user ID and pass code you can start using Northern Bank Mobile Banking straight away. To use all of the mobile banking functions you first need to register for Northern eBanking and log on using your Northern eBanking user ID and pass code.

    To register for Northern eBanking you can call us on (+44)(0)28 9004 9219.

  • How do I log on to Northern Bank Mobile Banking on my mobile phone/smartphone?

    Press "Log on". After initial log on prompt enter your Northern eBanking user ID and Passcode. Press 'Logon' again. In addition:

    • User ID will be saved on the log-on screen after your initial log-on
    • If you are making a payment to a third party within or a payee outside Northern Bank, you'll be prompted to enter your six digit Access ID number in order to authorise the transaction. You will not be prompted to enter your Acces ID number when transferring money between your own personal Northern Bank accounts.

  • Can I use the app when I am abroad?

    Yes. You will need to check with your network operator that your mobile phone allows international roaming.

    Remember, we will not charge you , but your network operator may charge you for using mobile banking outside the UK. We recommend you check with your network operator before you travel. Before making any payment when you are abroad you should check that it is permitted by local law.

  • Can I use the app on my iPad and iPod Touch?

    Yes - the Northern Bank Mobile Banking app has been developed for iPhone and Android, and also runs on iPad and iPod Touch. To run on iOS devices, your operating system needs to be at least iOS 4.0

• What can I do in Mobile Banking?
  • What is the maximum limit for transferring money?

    You can transfer up to GBP10,000 per transaction via your smartphone, subject to available cleared funds. You can make as many transfers as you like up to GBP10,000 and subject to available cleared funds.

  • What accounts can I access with Mobile Banking?

    You can access the same accounts that are visible to you using e-banking. This can include your:

    • Current account
    • Savings account
    • Credit card
    • Loan
    • Mortgage

  • What features can I use when I'm logged on?

    Once logged on you can:

    • View balances
    • View a history of transfers and transactions for the last 13 months
    • Transfer money between UK accounts
    • Edit or Delete Future transfers and payments
    • Filter on transaction searches by amount, date or text
    • Pay bills
    • Send and receive secure mails to and from the Bank

  • How do I change the order in which my accounts appear in my account history?

    If you are using the Northern Bank app to access mobile banking you can change the order in which your accounts appear in your account history by pressing the "Sort" button. On screen you can drag your accounts into the preferred order then press "Save." This function is not available if accessing Northern Bank mobile banking through a browser.

  • How do I filter on a transaction search?

    Select the Account segment from the wheel and open your list of accounts. Drag the screen down below the Accounts heading to see the new search filter tabs Amount, Text, Date and All. Tap on the tab you want to use and enter the information that you wish to search for and then tap on Search. Your search results will then be displayed on the screen.

  • Can I edit or delete future Transfers and Payments?

    Yes (except for Standing Orders)

• Security - Mobile Banking
  • What if I lose my mobile phone or it is stolen?

    You need to tell your mobile network operator immediately, so they can disable the phone.

    As long as your mobile banking log on details are secure, no-one else can use your phone to access your mobile banking data.

    If however, you suspect that someone has intercepted your User ID, passcode or your security card, please contact us immediately on 0044 28 90049219.

  • Do I always need to log out?

    To protect your personal and account information it is recommended that you always log off when you have finished using the app.

    Select 'Log off'. If you do not select 'Log off' when you have finished using the app, Northern Bank Mobile Banking will remain open and will automatically log off after 30 minutes.

  • What if I have forgotten my Passcode or User ID?

    If you have forgotten your Passcode you need to contact us to order a replacement Passcode. When you receive the replacement Passcode you need to log on to your Northern eBanking with the replacement Passcode, you will be prompted to change the Passcode to one of your own choice which must be 4 digits. When your Passcode has been successfully changed on Northern eBanking you can use this Passcode to access Northern Bank Mobile Banking.

    If you have forgotten your User ID you can call us and we can confirm this to you over the phone. You can call us on 0044 2890049219.

    Your User ID will be saved on the log-on screen after your initial log-on. You will only have to key in your User ID if you are using a different mobile device or if someone else has logged on after you on your device.

  • Is Northern Bank mobile banking secure?

    Northern Bank aims to provide self-service solutions with a very high level of security. We are constantly developing our security systems, so they comply with current practice and guidelines on security of online self-service solutions.
    
    It is also important that you take security precautions when you use Mobile Banking. For instance, you should always

    update your smartphone's software (via iTunes for iPhones and via the update function on Android phones) and any apps that may be installed
    
    be careful about which wireless network you connect to
    
    make sure that you do not ignore warnings such as "server's certificate cannot be validated"
    
    avoid accepting and installing software that rouses suspicion or comes from people or organisations you do not know or trust
    
    protect your smartphone with a pin code so that the keypad locks after a few minutes without use
    
    never install unauthorised software (jailbreak)

    
    Security in mobile banking
    The security of mobile banking is tailored specifically for mobile use.
    
    When you log on you identify yourself using your Northern eBanking user ID and passcode, giving you a quick and easy access to view account information. After your initial log-on your user ID will be saved on the log-on screen , this does not affect your online security as the User ID is hidden on input and you must still enter your personal Passcode along with it to log on successfully. If someone else logs on using your mobile device you will be required to key your user ID in again.
    
    You can re-open access by contacting us on 0044 28 90049219 (refer to question: 'What are the opening hours for contacting the bank?) To make payments, you will be prompted to enter a 6 digit number from your security card as an extra security factor. As an extra security precaution, you will be automatically logged out of mobile banking after 30 minutes of non use.
    
    As an additional precaution, you can set most handsets so the screen will automatically lock after a period of non use.

• Mobile Banking – General
  • What are the opening hours for contacting the bank via the app?

    Opening hours are 8am-10pm Monday-Thursday, 8am-5pm Friday and 9am-4pm Saturday & Sunday. Helpline for lost and stolen cards is open 24/7.

    For general help you can email the Bank using 'homepage@northernbank.co.uk' or use the general enquiries phone number 0044 28 90045000 which is available 8am-8pm Monday-Friday and 9am-4:30pm Saturday & Sunday.

  • Can the app be withdrawn?

    The app may be withdrawn at any time by the app provider; we will do our best to tell you if this is going to happen.

  • Will you support other platforms such as BlackBerry and Windows Mobile in the future?

    Our current strategy is to provide native apps for iOS and Android due to their market position.

    We however continuously monitor the market position of the various platforms in our key markets.

  • What does the icon beside my list of accounts mean?

    The icon represents accounts to which you have a mandate.

• Help with Secure Mails
  • How do I access secure mails?

    After you have logged on, select 'Contact' and you will see 2 new folders:
    
    - Inbox (this is where mails from us to you will be stored for 12 months-maximum 99)
    - Sent (this is where mails from you to us will be stored for 12 months-maximum 99)

  • How do I send a new secure mail message?

    The 'New message' icon is at the top right of this screen. Click on this to compose a new message. After you have created the message you will be asked to input a code from your security card. After you have entered this code correctly the message will be sent and a copy stored in your Sent folder.

  • Can I see my secure mails in eBanking also?

    Any message that you receive from the Bank or send to the Bank will also appear in your eBanking messages folder, any attachment included in a mail from us to you will only be readable from within eBanking.

  • How long will my messages be stored?

    Although there will be a maximum number of 99 messages that can be stored in your Inbox and Sent folders in the mobile app, all messages will continue to be stored in your eBanking folders .