If you have questions or problems concerning the use of Business eBanking, please contact Customer Support.
Customer Support's hours of operation:
Monday to Thursday from 8.00am to 5.00pm (local time)
Friday from 8.00am to 4.00pm (local time)
For questions about installation, communication and how to use the program, please call the phone numbers below:
| Phone number | Options |
+44 (0)28 9031 1377*
If your Customer Number consists of 10 digits or contains letters you must contact eBanking support. | 1) Questions regarding the use of the program, including creating payments |
| 2) Questions regarding installation of the programme, logon or any technical queries |
| 3) Questions regarding file format or hook-up |
Please remember to give relevant information about the following:
- User ID
- Reference number of the payment
- Transfer number of the transferred payment folders/files
* For security purposes and to improve our services, calls to the number shown may be recorded or monitored. This service may be temporarily unavailable during periods of routine maintenance.