Suspicion of misuse

If you suspect that your Business eBanking access has been or is being misused, please call us immediately.

Call Customer support: 028 90311377

From outside the UK: 0044 2890 311377

Customer Support's business hours
Mon - Fri*	08.00 - 20.00

*except bank holidays and other holidays in Northern Ireland when the bank is not open for business. Outside these hours you can use the form below and we will contact you.

What do we do when you contact us?
When you contact us to report a suspicion of misuse, we block your access to Business eBanking, which means that you can no longer log on with your original PIN. We order a new PIN, so that your business has access to Business eBanking again as quickly as possible. Before using the new PIN, please remember to secure your PCs.

What happens if the business has lost money?
If your business has lost money as a consequence of Business eBanking being unlawfully accessed, we will launch an investigation into the matter immediately.

Please also notify the police
In addition to calling us, you should report the misuse to the police.

Find your branch

Town / Post code

More contact info

How to report fraud

If you suspect that you are the subject of fraud you should report this to your local branch or relationship manager. If you are unable to contact them you can fill out the form below and we will get back to you within one working day.

Please refer to our terms of use before completing this form.

Contact information

Name
Business Name
Daytime telephone number
Mobile telephone number
E-mail
Brief description of suspected fraud

* fields to be filled in

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