Customer SupportCustomer Support

If you have any questions or problems regarding using Business eBanking, please contact Customer Support.

Customer Support:  028 90 311377
Customer Support (outside UK):  0044 2890 311377

Telephone number Menu selection
028 90 311377
  1. Questions regarding the use of Business eBanking, including how to make payments
  2. Questions regarding installation, logon and communication set-up
  3. Questions regarding EDI, file formats and hook-up.

Customer Support's business hours
Monday to Thursday* 8.00 - 20.00
Friday* 8.00 - 17.00
Saturday* 9.00 - 17.00
Sunday* 9.00 - 20.00


*except bank holidays and other holidays in Northern Ireland when the bank is not open for business.

Please remember to state

  • User ID
  • Reference number of the payment
  • Transfer number of the transferred payment folders/file references.


We may record or monitor calls for your protection, to train our staff and to maintain the quality of our ongoing service.

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Northern Bank Limited, Donegall Square West, Belfast BT1 6JS. Registered in Northern Ireland R568. Phone +44 (0) 28 9004 5000. Calls may be recorded. Northern Bank Limited is authorised and regulated by the Financial Services Authority. Credit facilities other than regulated mortgages are not regulated by the Financial Services Authority. Northern Bank Limited is entered in the Financial Services Authority's register, registration number 122261. VAT number GB853 7590 92. Northern Bank Limited subscribes to the Lending Code.

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