If you suspect that your Business eBanking access has been or is being misused, please call us immediately.
Call Customer support: 028 90311377
From outside the UK: 0044 2890 311377
*except bank holidays and other holidays in Northern Ireland when the bank is not open for business. Outside these hours you can use the form below and we will contact you.
What do we do when you contact us?
When you contact us to report a suspicion of misuse, we block your access to Business eBanking, which means that you can no longer log on with your original PIN. We order a new PIN, so that your business has access to Business eBanking again as quickly as possible. Before using the new PIN, please remember to secure your PCs.
What happens if the business has lost money?
If your business has lost money as a consequence of Business eBanking being unlawfully accessed, we will launch an investigation into the matter immediately.
Please also notify the police
In addition to calling us, you should report the misuse to the police.