Rebranding as Danske Bank - FAQs

In late 2012, Northern Bank will change its trading name to Danske Bank. Our registered company name will not change nor will our status as a UK bank.

We will still be authorised and regulated by the Financial Services Authority (our registration number is 122261).

Danske Bank A/S is the largest bank in Denmark and is a leading player in the Scandinavian financial markets.

The Danske Bank Group serves personal and business customers with nationwide networks in Denmark, Sweden, Norway, Finland, the Baltic States, Republic of Ireland and here in Northern Ireland.

In total, the Danske Bank Group serves 4.9 million personal and business customers and a significant number of public sector and institutional organisations.

There won't be any change as we will still be authorised and regulated by the Financial Services Authority in the UK and you will still have all the same benefits of the Financial Services Compensation Scheme (FSCS) as you do at present.

There won't be any change to your day-to-day relationship with us. We will retain the same great staff, service and products. The most obvious change will be that we will be known as Danske Bank from 15 November, the sign over our doors will change and you will start to see the new logo being used in all communications with you.

There will also be slight changes to the name(s) of your account(s) but otherwise nothing changes in terms of your dealings with us.

You won't need to get new cards or chequebooks immediately. You should not destroy your cheque books or cards. The logo on your debit cards and credit cards will only start to change after 15 November as and when the expiry date printed on your card(s) is reached.

For some people, this may actually mean they retain their Northern Bank branded debit and credit cards until 2015. When you receive your new cards they will have the Danske Bank logo instead of the current Northern Bank logo. If you have a chequebook and use cheques, your Northern Bank branded cheques can still be used.

You will receive a new chequebook with the Danske Bank logo when your current chequebook runs out after 15 November. If you have authorised someone else to have a card or chequebook to operate your account then you will need to tell them about these changes.

Yes, the website address will change from www.northernbank.co.uk to www.danskebank.co.uk and will have the new Danske Bank logo. After 15 November you should enter the new address www.danskebank.co.uk if you wish to visit our website or log onto eBanking.

Apart from having to change the website address, there will be no change to how you log onto eBanking. You will still use the same User ID and password.

If you go to www.northernbank.co.uk after 15 November, you will be automatically redirected to our new website address at www.danskebank.co.uk.

If you currently contact anyone in the bank via email, from 15 November their email address will change to end in @ danskebank.co.uk e.g. John.Smyth@northernbank.co.uk will change to John.Smyth@danskebank.co.uk

From 15 November 2012, if you pay your credit card by direct debit from an account held with another bank, the name 'Danske Bank' will appear on your bank statement.

There is no need for you to complete a new Direct Debit Instruction, as details of the change will have been supplied to your bank, who may also notify you, independently. Additionally you may also see a comment on your bank statement advising you of the final payment under the old name details and the first payment under the new name details. Please be assured this change will not affect the service you receive in any way.

You will continue to enjoy the benefits of the Direct Debit Guarantee, as detailed. If you have any questions about this change please call us on 0845 6002882 (calls outside NI/UK +44 (0) 28 9004 9221)*.

Revised Terms and Conditions will be available on our website www.northernbank.co.uk over the next few weeks. These are the standard terms and conditions we will rely on from 15 November 2012.

And remember, you can pop into your local Northern Bank branch or call 0845 6002882 [calls outside NI/UK +44 (0) 28 9004 9221] for more information*. We would encourage you to keep checking our website for further exciting updates.

Just go to www.northernbank.co.uk over the next few weeks.

There will be no changes to the way interest rates and exchange rates are calculated and applied however the names of interest rates and exchange rates will change (see below).